Frequently Asked Questions



iFOBT Program Member FAQ's

What does iFOBT stand for?

The acronym iFOBT stands for immuno-fecal occult blood test, which is an at-home tool for early detection of colorectal diseases, including cancer. The test detects the presence of trace amounts of human blood in the stool, which could indicate the possibility of colorectal problems such as bleeding ulcers, hemorrhoids, polyps, colitis, diverticulitis, fissures, and cancer of the colon or rectum.

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Why did I receive a mailer regarding the iFOBT Program?

We are BioIQ, a company dedicated to helping people make the most of their health benefits. We are contacting you on behalf of UnitedHealthcare®, to offer you an important screening test that can help detect colon cancer. The United States Preventive Services Task Force recommends regular colon cancer screening beginning at age 50. Based on this recommendation, you are eligible for a colon cancer screening which is why you received a letter to order your iFOBT kit.

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How long does it take to receive my test kit in the mail after I enroll online?

It typically takes 7 -14 days to receive your kit. All test kits are shipped via first class mail by the United States Postal Service.

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When can I expect to receive my results?

Results take approximately 14 – 21 days to process and will be available on the website and mailed to you once ready. Once available on the website, a results ready email will be sent to the email address you provided during registration.

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Should I notify my primary care provider of my iFOBT results?

It is recommended you notify your primary care provider once you receive your results. If you have any questions about your provider on file, please call the number on your health plan ID card.

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How can I view my results?

Once your results are uploaded to the secure BioIQ website, we will send you an email notification that your results are ready. Your results will also be mailed to you. Once you are logged into your account, click on the "Test Results" tab in your health dashboard.

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Why are my results not showing on the website yet?

Results take approximately 14 – 30 days to process and will be available on the website and mailed to you once ready. Once available on the website, a results ready email will be sent to the email address you provided during registration. If it has been longer than 30 days since you mailed your kit back, please call the number on your health plan ID card.

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Who can I call with questions?

If you have questions about your results, please contact your primary care provider. If you have questions about your health plan benefits, please call the number on your health plan ID card.

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What happens if my test shows a positive result?

If you received a positive result, then the test detected blood in your stool. This could be caused by many conditions and does not mean you have colon cancer. You should make an appointment with your primary care provider to discuss the result and the next steps to take. If you need assistance locating a primary care provider, please call the number on your health plan ID card.

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What happens if my test shows a negative result?

If you received a negative result, then the test did not detect blood in your stool. You should still share this result with your provider, and contact them with any questions or concerns. If you need assistance locating a primary care provider, please call the number on your health plan ID card.

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What happens if my test was inconclusive?

If you received inconclusive results, you will have the opportunity to order a replacement test kit. If you have inconclusive results, please call the number on your health plan ID card.

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What do I need to do once I receive my iFOBT Kit?

This convenient, at-home immuno-fecal occult blood test (iFOBT) will provide information to you and your doctor to help monitor your health. And, remember, there is no cost to you. Everything you need to complete the test in the comfort of your own home will come with your kit, including a pre-paid return mailer. Before you start, please carefully read all of the instructions contained in the kit.

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Account FAQ's

What do I do if I cannot remember my username or password?

Click here to retrieve your username or reset your password.

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Is my account secure?

When you enroll, you will create an account with a username and password of your choice. Unless you share your username and password with someone, no one can access your account without your knowledge.

Privacy Statement

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What is included in the iFOBT kit?

Each iFOBT kit contains all items required to collect, prepare, and mail the stool specimen to the laboratory via US mail. Inside you will find test kit instructions, a letter from UHC, a test request form, collection supplies, and a pre-paid return envelope.

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What do I do if I need additional iFOBT kit components?

While the test kit contains everything that you need to complete the sample collection process, call the number on your health plan ID card to request additional help or request a new test kit.

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Is my data kept secure if I participate in the iFOBT program?

The iFOBT program is fully compliant with privacy regulations such as HIPAA. Your personal and medical history information is held in secure databases by the health plan and their business associates for purposes of the iFOBT program administration, governed under applicable privacy and data sharing agreements. You can read more about HIPAA here: www.hhs.gov/ocr/privacy/

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